Help & Support
Wireless Connectivity Guides, Videos, Help, and Support
Download SmartSpot and SmartBus guides and posters, watch Sentinel tutorial and how-to videos, or contact Kajeet support directly.
Quick Links
For Customers: Login to the Kajeet Knowledge Center and open a ticket
For SmartSpot Users: Visit ServiceNow for live chat support
You can always check the current status of your devices by going to kajeet.com/status. This page will tell you if your device is suspended, has hit a data limit, or if your account is out of MBs or points.
If you need to purchase replacement cases or charging cords (or request new instruction manuals free-of-charge), you can do so on our Purchase Accessories page.
If you want to check the Kajeet network status, you can click here to visit our status page.
Call 877-352-5338 for our support helpline.
Kajeet SmartSpot Guides
Find the SmartSpot device you have below to access Quick Start Guides and how-to videos.
SmartSpot 900
SmartSpot 900
SmartSpot 900
SmartSpot 6620
SmartSpot 6620
SmartSpot 6620
SmartSpot 975
SmartSpot 975
SmartSpot 800
SmartSpot 800
SmartSpot 800
SmartSpot T-41
SmartSpot T-41
SmartSpot T-41
SmartSpot 923
SmartSpot 923
SmartSpot 8800
SmartSpot 8800
SmartSpot ZTE 291-917
SmartSpot V400/O55
SmartSpot V400/O55
SmartSpot Posters for Schools
Looking for an additional way to spread the word about your Kajeet SmartSpot program? Download these posters to let students know they can check out a SmartSpot.
Sentinel® Videos
Learn how to get the most out of your Kajeet program by becoming a Sentinel expert!
How to Suspend a Lost or Stolen Device
Account Dashboard vs. User Dashboard
How to Check Account Data Usage
How to Check Account Website Activity
How to Check User Data Usage and Activity
How to Use the Check-In/Out Function
How to Create and Schedule Reports
How to Use SmartBus GPS Live View
How to Use SmartBus GPS Location History